Refund & Return Policy

At Full Lace Braids Wigs, we want you to feel confident and satisfied with every purchase. This Refund & Return Policy explains the process, conditions, and your rights when requesting a return or refund. Our goal is to be fair and transparent, ensuring both you and our business are protected.

1. Eligibility for Returns

To be eligible for a return, items must meet the following conditions:

  • The wig or product must be in unused, unworn, and original condition.
  • Original packaging and tags must be intact.
  • Returns must be requested within 14 days of delivery.

Please note: For hygienic reasons, wigs that have been styled, cut, or washed cannot be returned unless they arrive damaged or defective.

2. How to Request a Return

If you wish to return an item, follow these steps:

  1. Contact our customer support via email at fulllacebraidswigs@163.com within 14 days of receiving your order.
  2. Provide your order number, item details, and reason for return.
  3. Our team will review your request and provide instructions for returning your item.

3. Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

  • Refunds will be processed to the original payment method within 5–10 business days.
  • Shipping fees are non-refundable, except in cases of defective or damaged items.

4. Exchanges

Currently, we only offer exchanges for items that are damaged, defective, or incorrect. Please contact our support team to arrange an exchange.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at fulllacebraidswigs@163.com with photos of the item and packaging. We will provide a replacement or full refund promptly.

6. Shipping Returns

Customers are responsible for the cost of return shipping, unless the item is defective or sent in error. We recommend using a trackable shipping service to ensure your return reaches us safely.

7. Customer Rights & Seller Protection

This policy ensures customers have:

  • Clear instructions and a fair timeframe to request returns.
  • Refunds or exchanges for defective or incorrect items.
  • Protection of personal data and payment information as outlined in our Privacy Policy.

At the same time, this policy protects the seller by ensuring:

  • Products returned are in resellable condition.
  • Shipping costs are borne by the customer for non-defective items.
  • Returns are requested within a reasonable timeframe (14 days).

8. Additional Resources

For more information about our company, mission, and quality standards, visit our About Us page. To explore our products or make a purchase, visit our homepage.

9. Contact Us

If you have any questions regarding this Refund & Return Policy, please contact us at:

Email:fulllacebraidswigs@163.com

We are committed to providing you with a secure, fair, and confident shopping experience at Full Lace Braids Wigs.